Refund Policy

Due to the substantial costs associated with AI computations, refund requests must be submitted within 3 days of purchase. After this period, refunds cannot be processed.

• Request submitted within 3 days of purchase date
• Valid purchase confirmation and order details provided
• Contact our support team for detailed assistance

If you have utilized significant computational resources beyond our predefined usage threshold, refund eligibility is automatically forfeited, regardless of the time elapsed since purchase.

Follow these steps to request a refund for your unused credits:

1. Email support@nanobanana.cloud within 3 days with subject line 'Refund Request'
2. Include your order ID and purchase confirmation details
3. Provide the reason for your refund request
4. Allow 3-5 business days for verification and processing

Active subscriptions can be cancelled at any time with the following terms:

• Cancellation takes effect at the end of current billing period
• No pro-rated refunds for partial subscription periods
• Access to premium features continues until period expires

Processing & Timeline

Approved refunds are processed with the following timeline:

• 3-5 business days for verification and approval
• Refunds issued to original payment method only
• Email confirmation sent upon processing completion

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date.